SAKERON Return & Refund Policy

At SAKERON, we are dedicated to delivering exceptional products and customer service. We understand the importance of satisfaction with your purchases and offer a 90-day guarantee for your peace of mind. If you're not completely happy with your purchase, please reach out to us at contact@sakeron.com.

Order cancellations and modifications are permitted within 6 hours of purchase. However, as we process orders quickly to ensure efficient deliveries, this 6-hour period is not guaranteed. Once an order has been processed, it is no longer possible to cancel or modify it.

Returns and Refunds

We accept returns of unused items in their original packaging within 90 days of delivery.

Please note that for hygiene reasons, underwear and intimate apparel are final sale and cannot be returned or exchanged under any circumstances, regardless of condition.

For all other eligible items, and for hygiene reasons, we offer store credit instead of cash refunds for returns. This credit can be used for future purchases on our site.

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels. The original shipping fees are non-refundable.

Items sent back to us without first requesting a return will not be accepted.

Custom, personalized, bulk orders, and gift cards are not eligible for returns, as these are tailored to your specifications.

To initiate a return, contact us at contact@sakeron.com within 90 days of delivery, including your order number and the reason for the return.

Once your return request has been reviewed and approved, our customer service team will provide you with the appropriate return instructions.

Return Address:

SAKERON
2232 Dell Range Blvd Ste 303
Cheyenne, WY 82009
United States

Please do not send a return to this address without first contacting our customer service team and receiving return authorization.

Refunds, when applicable, are processed within 14 business days from the date of confirmation. If you haven't received your refund after this period, please contact your financial institution.

We do not issue refunds for items that have been used, worn, or damaged through normal wear or misuse. Additionally, we cannot refund orders with issues caused by factors within your control, such as incorrect shipping details.

All refunds are processed in the original currency of purchase. Customers are responsible for any fees related to currency conversion or exchange rates.

Damaged Items

We ensure our products are well-packaged to avoid damage during shipping. If your item arrives damaged, please inform us within 48 hours of delivery.

Email us at contact@sakeron.com with your order number and a clear photo of the damage so that our team can assess eligibility for a replacement at no cost.

We do not replace or refund items damaged through normal use or misuse.

Shipping and Delivery

While we aim for prompt delivery, we cannot be held responsible for delays outside our control, including those caused by couriers, customs, or other shipping issues.

For delivery problems, please contact the courier directly. We are not liable for lost, stolen, or delayed packages.

Fraud Prevention

To prevent fraud, we verify billing and shipping addresses and monitor transactions for unusual activity.

We may request additional information to confirm the legitimacy of a transaction. If we suspect fraud, we reserve the right to cancel the transaction and notify the customer.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the latest version before making a purchase.

By purchasing from SAKERON, you agree to this Return & Refund Policy.

Color Disclaimer

Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may perceive these colors differently. Additionally, lighting conditions at the time the photo was taken can also affect an image's color.

SAKERON cannot guarantee that the color you see on your screen accurately portrays the true color of the product.

However, we understand the importance of making the right choice. If you require more photos or information about our products, please don't hesitate to contact our team at contact@sakeron.com for personalized assistance.