Shipping Policy
SAKERON Shipping Policy
Shipping
All SAKERON orders are currently shipped from our warehouse in Hong Kong.
Our logistics and order processing systems are designed to ensure that orders are prepared and dispatched as efficiently as possible. We also carry out regular inventory and quality checks to help ensure that products meet our standards before shipment.
At this time, SAKERON ships exclusively to customers within the United States.
Order Processing
Orders are generally processed within 48 hours of purchase.
During promotional periods, sales events, holidays, or periods of high demand, processing times may occasionally be slightly longer.
Once your order has been processed and shipped, you will receive an email containing your tracking information.
Delivery Times
Estimated delivery time within the United States is:
5–10 business days
Delivery times are calculated after your order has been processed and do not include weekends or public holidays.
Please note that these delivery times are estimates and may occasionally vary due to carrier delays, customs processing, severe weather, or other circumstances outside of our control.
| Country / Region | Estimated Delivery Time |
|---|---|
| United States (USA) | 5–10 business days |
At this time, SAKERON only ships to the United States. Orders with delivery addresses outside the United States cannot be fulfilled.
Duties & Customs
SAKERON covers applicable customs duties and import fees for orders shipped to the United States.
Our shipments are sent on a DDP (Delivered Duty Paid) basis. This means that customers should not be required to pay additional customs duties or import charges upon delivery.
Shipping Fees
Shipping fees may apply to orders and will be clearly displayed at checkout before you complete your purchase.
The applicable shipping cost may vary depending on your order and delivery destination within the United States.
There will be no hidden shipping charges added after your purchase has been completed.
Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take approximately 24–48 hours after shipment to become available or update in the carrier's system.
You may also receive automatic email updates throughout the delivery process.
If you do not see your shipping confirmation email, please check your spam or junk mail folder.
If your tracking information has not updated within 48 hours of receiving your shipping confirmation, please allow an additional 1–2 business days for the carrier's tracking system to update.
If there is still no update after 5 business days, please contact our customer support team at:
Lost Packages
In the rare event that your package is confirmed as lost in transit, SAKERON will reship your order at no additional cost to you.
Please contact us at contact@sakeron.com with your order number and relevant tracking information so our team can investigate the situation.
We reserve the right to request confirmation from the shipping carrier before processing a replacement shipment.
Incorrect Shipping Address
Customers are responsible for ensuring that their shipping information is accurate and complete before placing an order.
If you notice an error in your shipping address after completing your purchase, please contact us at contact@sakeron.com within 24 hours of placing your order.
We will do our best to correct the address before the order is processed and shipped. However, we cannot guarantee that changes can be made once processing has begun.
SAKERON cannot be held responsible for packages that are delayed, misdelivered, or undeliverable due to incorrect or incomplete shipping information provided by the customer.
If a package is returned to us due to an incorrect address provided by the customer, we will process the applicable refund once the package has been received back at our warehouse. Any additional shipping costs resulting from an incorrect address may not be refundable.
Order Cancellation
You may request to cancel your order within 6 hours of placing it by contacting:
Please use “CANCELLATION” as the subject line and include your order number.
Because we process orders quickly, cancellation within this 6-hour period cannot always be guaranteed.
Once an order has been processed or handed over to the shipping carrier, it can no longer be canceled. Our standard Return & Refund Policy will then apply.
Delays & Force Majeure
SAKERON cannot be held responsible for shipping delays resulting from circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
- Severe weather or natural disasters
- Carrier disruptions
- Customs delays
- Strikes or labor disruptions
- Public health emergencies
- Transportation interruptions
- Government actions or restrictions
- Other unforeseen logistical events
In such circumstances, we will make reasonable efforts to provide available information and assist you with your order.
Contact
For any questions regarding shipping, delivery, tracking, or your order, please contact:
SAKERON Customer Support
Email: contact@sakeron.com
SAKERON LLC
2232 Dell Range Blvd Ste 303
Cheyenne, WY 82009
United States